Frequently Asked Questions

Norfolk Inflatables is always happy to answer any questions you may have with regards to any of our services we provide.

Over time we have compiled a list of frequently asked questions so you may find the answer you are looking for in these listed below, alternatively contact us today!!

Do you offer Indoor Venue Hire all year round?

Unfortunately with the busy schedule we have to work to during the summer months we currently only offer indoor venue hire from 1st October - 1st April, and Outdoor Bouncy Castle Hire from 1st April - 1st October. Unfortunately we are cannot guarantee delivery times any other way with the restrictions that indoor bookings present to us as a company, We would always recommend that you contact us before booking for an indoor venue during the summer months to ensure we are able to confirm.

Do we offer a site visit to determine the suitability of your garden or setup area?

We don't normally find it necessary to conduct a site visit for many domestic garden hires, we do offer this service for events and schools if needed however we usually state that provided there is the required space for the equipment which is listed on each product, the ground is level and clean of obstacles then the area should be fine. We can tell alot from a picture if you are able to provide one of the intended setup area!

Do we need to setup the equipment or do you?

We set up all the equipment and supply everything needed to use the equipment including and safety accessories requires, blower/s, included with every item is a 25 meter extension lead, if you need extra we can provide extra but please let us know prior to your booking. You don't need to worry about anything regarding setting up the equipment this is the service you are provided with from us as a professional business.

Why can't i book an inflatable outdoor's on hard standing?

Unfortunately we will NOT setup any inflatable equipment outdoors on and hard surfaces due to the issues with anchoring the equipment down, and the damage that this does to the bottom of the inflatable/s. EN14960 which is the european standard which we as an inflatable hire company use for guidance and work to states that each anchor point must have at least 1600N of ballast which equates to around 163KG (this is on each anchor point Not per inflatable). We are also not able to put inflatables on gravel, sand, astro turf.

What is the most people i can have on the Bouncy Castle?

All our inflatables have the maximum user height and number of maximum users stated on them, these have all been specifically calculated to ensure that all users are safe whilst using the equipment. All our product have the maximum number of users and heights on there descriptions, we would also recommend that the users are of the same size/height at any one time.

What safety measure do you have in place?

We take customer safety very seriously this is why we ensure all our inflatables undergo annual safety inspections to assess the condition of the inflatables providing all our inflatables with a certificate of compliance. We ensure all our staff are fully trained and certified by the RPII (Register of Play Inspectors International) to enable us to ensure that all inflatables are setup correctly and safely. All electrical equipment if regularly tested by a Potable Appliance Testing Company to ensure the condition and safety of equipment. We also have full risk assessments for all our equipment, more on this can be found on our Health & Safety page.

What if the weather is bad on the day of my booking?

We always monitor the weather leading up to any bookings so if the weather is looking to be bad on the day of your booking we would contact you prior to the date (usually a day or two before) and discuss what options we have, we will also offer the option to cancel at this point free of charge or move to another date if you wish. Should the weather change suddenly on the day of your booking before delivery then we would also cancel this free of charge provided we have not left to deliver to you. Once the equipment is delivered and setup full payment will be required even if the weather changes later and the equipment becomes unusable, if there is a chance this is likely we will always discuss this before setting up.

How do i book last minute?

To book online you will be required to give at least 7 days notice, however we are sometimes able to fit in bookings at less notice than this however it is not always possible so we would recommend booking in as early as possible to secure your preferred item and date. For all last minute bookings we would recommend contacting us by phone on 07906131039 or email: bookings@norfolk-inflatables.co.uk

Do i need to pay a deposit?

No we don't require any upfront deposits or payments to secure your booking, all we ask is if you need to cancel your booking for any reason you give us as much notice as possible to enable us to offer the equipment to others, we often have a waiting list during busy times so this is sometimes helpful to others that might be waiting for something to become available. We do ask for all bank transfer payments to be made 24 hours before to allow time to clear.

Do you offer a discount for charities / Schools?

As a small family run business we try to offer as much support to the local community as possible, therefore we recommend that any local charities that would like to use any of our services we provide to contact us by email with as much detail as possible so we can get a clear picture of circumstances. We regularly support several local schools with discounted equipment where we are able do so, however please do just keep in mind we are a family business and not a big corporate company so we may not always be able to help.

How do i cancel my booking?

if you need to cancel your booking at any point we ask that you contact us as soon as possible, we don't charge for any cancellations on standard items of equipment. However if you have ordered a large amount of equipment where we have requested a booking fee to secure the equipment (this is usually on ordered over £500 or over 12 months in advance) these may not be returned depending on the circumstances of cancellation. Our contact us page is the easiest way to get in touch or call us on 07906131039

Do you have set delivery times?

We now offer delivery windows which allows you to select your preferred delivery and collection windows, for example you could select between 9am - 10am for delivery however we will always contact you closer to your booking date to confirm this incase of any changes.